FAQs

Do you ship all over the world?

Yes.  Domestic orders can be placed directly on our site.  To place an order to an international destination, please call us at (877)-314-9885 (from the US) or +1-213-622-1556 (from outside the US) so we can accommodate your needs.  Shipping costs will vary by destination country based upon country policy, distance and product selected.

 

Can I ship to multiple addresses?

Yes.  If you are ordering online, each destination must be placed as a separate order.  If you have a large order with multiple addresses please contact us, and we will be happy to assist you.

 

I’m sending a gift – will the price be printed on the shipping materials?

No.  We include a packing list with each shipment that shows the items in the shipment and any special messages you have included.  This document does not include prices, regardless of the recipient.

 

How do I cancel my order?

To change, cancel or request a return for your order, please contact us promptly at (877) 314-9885 or hello@drogachocolates.com.

 

What if I am not happy with my order?

Droga Chocolates offers a 100% guarantee on our product.  If you are not satisfied with your order for any reason, please contact us directly so we can swiftly resolve the issues.

 

What ingredients go into your confections?

Droga believes that the best food comes from the best ingredients.  As a result, we use only 100% natural ingredients.  As often as possible, we also use organic ingredients.  Please see our Ingredients page for more information.

 

What is fleur de sel?

Fleur de sel is the best sea salt.  The result of evaporation from sun and wind, this salt is hand harvested from the surface of salt pans, usually off the coast of Brittany.  Dubbed fleur de sel (“flower of salt”) by the French, this salt is a gourmet tradition used to accent the finest cooking.  Its flavor is delicate, balanced and more mineral rich than other salts.  It provides the perfect accent to our confections, complimenting the sweetness perfectly.

 

How do you make a marshmallow?

This is the most fun question we get, and it's also the most frequently asked.   We can’t give away our secrets, of course.   However, we can give you a little peek behind the curtain.  The sweet ingredients are cooked until they reach the right temperature.  Then, we whisk the mixture to incorporate lots of air and vanilla spice favoring.  When the mixture reaches the right consistency, we spread it out and allow it set for at least 10 hours.  The final step is to cut it up into little squares.  And voilà – the perfect marshmallows. 

What makes one marshmallow better than another?   Simple – quality is all about the ingredients.  And we use only the best. 

 

Are your products Kosher?

Yes, our products are Kosher certified by the Orthodox Union.  The kosher symbol is printed on the front and back of each box.

 

Are your products vegan?

At this time we do not offer any vegan products.  Every product has unique ingredients, and we invite you to review the ingredients and allergens for each confection on our Nutritional Information page.

 

What allergens are in your confections?  Are they gluten free?

Each confection has different ingredients and allergens.  Every box includes an ingredient statement and an allergen warning.  This warning clearly defines the specific ingredients and allergens the product may have been exposed to during production.  If you would like to see our ingredients and allergens by product, please visit our Nutritional Information page.  

On the back of each candy, we note that many of our treats are naturally gluten free.  In other words, the ingredients used to make the candy are not derived from wheat or related grains that define the allergen.  Please note, however, that our production facility is not officially ‘gluten free’.

 

Where are your treats made?

Droga is proud to produce all of its candies in the USA.  Founded in San Francisco in 2007, Droga moved to Los Angeles in 2011.  Our candy is created there currently.

 

What does Droga Chocolates do to reduce its impact on the environment? 

In addition to creating the freshest product, sourcing ingredients from local providers helps the environment too.  This strategy uses less gas and produces less carbon dioxide.  Our packaging is also 100% recyclable, so please remember to help out and dispose of it correctly. 

At Droga, we believe that the decisions we make each day can help or hurt the environment.  We strive to make environmentally responsible decisions. 

 

How is Droga involved with the community?

Droga believes dreams can come true.  People can achieve amazing things, especially if we are willing to support them.  That is why we believe in the exciting program called BUILD.  They use entrepreneurship to inspire disengaged, low-income students through high school into college.  Their kids develop the skills and experience necessary to live successful lives.  Droga is proud to donate a portion of our profits to support this organization.  Please read more about the student success stories here.